Title: Ticket Office Graduate Assistant
About East Tennessee State University:
ETSU is located in Johnson City, Tennessee. The Buccaneers compete at the NCAA Division I level and are members of the Southern Conference. ETSU sponsors 19 varsity sports (football, baseball, men’s basketball, women’s basketball, men’s soccer, women’s soccer, men’s tennis, women’s tennis, men’s golf, women’s golf, indoor and outdoor track and field (men and women), cross country (men and women), softball, volleyball and women’s triathlon. Current ticketed sports include Football, Men’s Basketball, Women’s Basketball, & Baseball.
The Ticket Office Graduate Assistant will assist in the oversight, management, and accountability of the ETSU Athletics Ticket Office. This person will support the Director of Athletics Ticketing with all operations, sales, and customer service efforts. This position has supervisory and leadership responsibility for Ticket Representatives, Interns, and Student Workers as assigned. The individual in this position must be able to deliver exceptional customer service, be able to think independently to interpret and communicate guidelines, policies, etc. Recognize, define, and resolve standard and non-standard problems applying operating procedures, practices, and established precedents. Resolve reoccurring issues and problems as well as unique situations. Additionally, this individual will be expected to understand and apply a variety of features in software programs, databases, and information systems in the performance of their duties.
Description of Job Duties:
Reporting to the Director of Athletics Ticketing, responsibilities for this position include:
Knowledge, Skills, and Abilities:
Bachelor's degree in related field with one (1) year of experience working in a Ticket Office, or related sales experience.
Special Instructions to Applicant
Send cover letter, resume, & references to Mike Desrochers, Director of Athletics Ticketing, P.O. Box 70707, Johnson City, Tenn., 37614. To expedite the application process, candidates are encouraged to e-mail cover letter, resume, & references to [email protected].
Ability to lift equipment, tools, and/or materials weighing up to 25 pounds waist-high.
Graduate Assistants will receive:
Desired Start Date: 08/01/2021